Reviews

It was somewhat hard to get to reserve the item I wanted (it was my first time renting, and each time I wanted to verify my ID, the page would load as error). When I finally got it to work, I found out I had to pay a €500 borg as extra cost(this wasn't stated anywhere before renting). But the storeworker was very nice. So I'm giving it 4 stars.

fast, easy and straightforward.

every time I make an order, items get canceled last minute on the day of pick-up. this happend at least 3 times already. every time they propose an alternative item but it is never even close to what I originally needed. and then I'm left hopeless, and I have to solve a problem Budgetcam creates. items listed on their website aren't even available. they're unreliable!

Great service, the equipement is also great.

Goede apparaturen! Top

While working on a passion project, Budgetcam was incredibly supportive and flexible. Their excellent customer service helped me access high-quality gear that fit my budget, ultimately allowing me to deliver a project with a much higher production value than I had anticipated.

Again-great customer service! Fast response to my emails about a last moment reservation. Top! I will come back soon and already recommend the place to my business partners.

I’ve worked with Kamera Express Rental on several projects, and one thing I really appreciate is how quickly they adapt to our needs. The team is responsive, helpful, and efficient, which makes the rental process smooth — even when we’re working on tight deadlines. That said, a few aspects could be improved. One major limitation is the lack of equipment testing beforehand. Too often, we receive gear that doesn’t fully match our expectations, simply because we couldn’t test it in advance to confirm it fits our setup. Another recurring issue is that some of the equipment is based in the Netherlands and not readily available in Belgium, which can cause delays or force us to compromise with alternative solutions. It would also be much more practical if we could directly contact the local shop where we’re renting — especially in Brussels — instead of always having to go through the central phone line in the Netherlands. Being able to speak with someone on-site would save time and avoid misunderstandings. Overall, Kamera Express Rental offers solid service and a professional team, but a few key improvements could really elevate the experience for Belgian-based professionals.

Good and timely Follow Up of my queries and requests. Solved issues and proactive in proposing solutions.

Budgetcam is the most reliable rental company in Europe. I’ve been working with many and the provide the best customer care service I’ve ever experienced. Keep up the good work guys!

Ghent´s leading AV Gear service provider. I would not change or look for any other service but these guys in the present or future. The gear is 5 stars, all healthy and working, no issues what so ever. Out point of contact - Max - was beyond helpful and friendly. Made every communication and process feel easy and professional, timely and respectful. Lastly, I think that these guys should be seen as the customer service standard world-wide. They are attentive, they recognise any fault on the process and quickly action so that it´s back on track. As an appendix, their delivery service was also 100% in quality. They were timely, cautious with the delivery and hand-over of the gear. And their transportation vehicles were prepped for safely travelling with the gear. All and all, this is the only company we´re ever going to refer to anyone in Belgium/Ghent. Thanks again, guys!

Scammers, accepted a lens and later on called saying that it was broken. They could not prove that it was damaged by me and sent me the invoice for more than 500€

I have been using Budgetcam services for a couple of years now and have generally had many good experiences. However, in 2023, I had a terrible experience with their North location, which led me to avoid their services for a while. This year, I decided to give Budgetcam another chance as I needed some gear. I chose to visit their Zuid location, and my experience was much better. Although they didn't have the specific equipment I booked on the website, they quickly found a solution by offering me an upgrade. The gear provided was excellent, and everything went smoothly. Thanks to this positive experience, I am happy to say that I have become a regular client again

Great customer service, very helpful over the phone. Thanks!

They let you know via email if the equipment may be ready earlier, which it was. Some items weren't available but the people called soon after making the reservation to offer an alternative. Don't trust the site though, not all you order is in stock.

The quality of the gear is fine, and the pick up process is easy. Without issues you will probably have a positive experience with Budgetcam, however, if any problems arise- this company is the worst to deal with. We rented a specific camera for a wedding shoot, and were downgraded to a camera of much lower quality without prior consultation. They should have upgraded us or contacted us for confirmation. Upon pick up there was nothing the distributing shop could do for us. When we filed a complaint afterwards, we received a 10% discount voucher on a next rental, and no apologies. Budgetcam assured us that they did nothing wrong. After repeated phone conversations they basically told us there was nothing they would do, no one we could speak to, and that we were complaining for the sake of it. We will NEVER rent with BudgetCam again. Please beware of their customer service before hiring equipment as it will save you lots of headache.

They expect all the flexibility from you but do nothing back. The average time at customer service (7X call only 2 times connected is) ~20min. So I was in line for 3hrs. before booking> Then the camera was in Arnhem the rest in Eindhoven, and we could only pick the camera up the day after (no payback given) I brought the equipment 1hr to late back (this was during the storm Polly) and they charged me a full day extra. I could not advise you to work with them, the clearly do not want to work with people.

The worst company rental store of the world! They scamed peoples and invent some domages to asking you to pay for it and if you don't accept to pay they will suit you to the court until you get scamed by them. The seller didn't wanted to be witness as he completly understanding the scam by his work but he was to scare to be fired by his job. Even on the court, all the proof was not enought to win against those scamers with there lawyer who use to act like that with them. They asked me 1800euros for something I never brooke. Run from this shop, the new name of them are Kamera express now. In den haag they are litteraly thief and Im not the only one who said it.

Worst service ever. They didn't answer the phone or our emails for 4 days straight. Our order was totally wrong, with only 1 out of 9 things that was actually there for us to pick up. We almost had to cancel an entire production because of the incompetence of this company. Do yourself a favor and never work with these people. Slechtste service ooit. Pakken de telefoon 4 dagen na elkaar niet op, antwoorden niet op emails. Bestelling totaal verkeerd (maar 1 van de 9 gereserveerde stuks was aanwezig). Bijna een volledige productie moeten cancellen door dit bedrijf. Bespaar jezelf veel moeite en werk niet met dit incompetent bedrijf.

Just rented some gear here last week. I had to make a last minute change, which fortunately wasn't a problem! Would hire again.